SMB pricing that scales with support outcomes

WismoLine is priced on conversations handled (resolved or escalated with evidence), not marketing broadcasts.

Starter

₹3,999 / mo

For small stores (1–2 agents)

1 WhatsApp number
1 Shopify store
300 conversations handled
Shopify + Shiprocket tracking
Freshdesk escalation with transcript
Knowledge base (policies/FAQ)

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Growth

₹9,999 / mo

For growing D2C support (3–6 agents)

Everything in Starter
3 agent seats
1,500 conversations handled
Delivery exception playbooks (DNR/stuck/RTO risk)
After-hours auto replies
Basic analytics (intent mix, deflection)

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Pro

₹24,999 / mo

For multi-number and higher volume

Everything in Growth
Multi-number routing
5,000 conversations handled
Advanced analytics + exports
Priority support
Early access: Instagram DM adapter

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What counts as “a conversation handled”?

A WhatsApp thread where WismoLine either (a) resolves the request and provides a final answer, or (b) escalates into Freshdesk with a structured ticket that includes transcript + tracking evidence.

Note: WhatsApp platform/BSP charges may apply separately depending on conversation category and volume.

Comparison (support outcomes only)

This avoids feature-bloat (broadcast/campaign features are not our focus).

Capability (support outcomes)	WismoLine	Interakt	WATI	DelightChat	Zoko
WISMO autopilot with clear ETA	Yes	Partial	Partial	Partial	Partial
Shiprocket-aware tracking enrichment	Yes	No / unclear	No / unclear	No / unclear	No / unclear
Delivery exception playbooks (DNR/stuck/RTO)	Yes	Partial	Partial	Partial	Partial
Freshdesk-native ticket + evidence pack	Yes	Partial	Partial	Partial	Partial
Template-safe outbound guardrails	Yes	Yes	Yes	Yes	Yes
Broadcast/campaign suite	No (by design)	Yes	Yes	Yes	Yes
Instagram DM support	Phase 2	Varies	Varies	Yes	Varies

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If you prefer email, write to demo@wismoline.com.