WISMO Line reads your Shopify fulfilment and your Shiprocket scans together, answers on WhatsApp, and opens a Freshdesk ticket when it can’t. Ten seconds. Nobody on your team involved.
Under ten seconds, on the number your customers already message. Nobody on your team touches it.
A customer messages your WhatsApp number. WISMO Line picks it up and works out what they’re asking.
Order number, then a quick identity check. Nothing about the order goes out before that.
Last scan, hub, status code, expected date. Translated out of courier shorthand into a sentence.
Most stop here. The rest become a Freshdesk ticket, transcript and tracking timeline already attached.
Status, last scan, hub, expected date, tracking link. The bulk of your volume. Gone.
DNR, stuck in transit, failed attempts, RTO risk. Each one gets a playbook instead of a shrug.
Return window checked against your policy. Then a ticket with the fields your team actually needs.
Answered from documents you upload. Your policy, in your words. Nothing invented.
Support, not marketing. No broadcasts. No campaigns. No catalogue. We’re measured on questions resolved. That’s all it does.
Nothing is charged during the pilot. These are the numbers we expect to launch at.
A conversation is a customer thread WISMO Line handles, not a message. WhatsApp platform and BSP charges are billed separately by Meta and depend on conversation category and volume — we pass them through without a markup.
A small number of Shopify brands, so we can watch what actually breaks. Free during the pilot. You keep launch pricing after.
Going live takes about a week. Most of that is Meta’s verification queue, not us. We walk you through it.