Shopify + Shiprocket + Freshdesk

Start with the stack most SMB brands already use. WismoLine connects these tools to deliver fast support outcomes in WhatsApp.

🛍️

Shopify

Read orders, fulfillments, tracking numbers, and customer details. MVP is read-first.

🚚

Shiprocket

Enrich tracking status with courier scan events and better ETAs (when available).

🎫

Freshdesk

Create structured tickets with transcript + tracking evidence so agents resolve faster.

Channel

WhatsApp via Twilio (MVP)
  • Inbound webhook → orchestrator
  • Outbound replies + approved templates when needed
  • Operator takeover supported in Growth/Pro tiers
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Roadmap
Instagram DMs (Phase 2), multi-logistics providers, deeper returns workflows.