WismoLine is a WhatsApp support autopilot that answers order status instantly using Shopify fulfillment + Shiprocket tracking, and escalates tricky cases to Freshdesk with a ticket that includes the full transcript and tracking evidence.
WismoLine focuses on resolution and deflection. Keep your existing helpdesk workflow in Freshdesk while WhatsApp becomes the fastest way to support customers.
Order lookup + tracking summary in plain language: status, last scan, ETA, tracking link.
Delivered-not-received, stuck-in-transit, address issue, and RTO risk workflows.
Create structured tickets that include transcript + tracking timeline so agents act fast.
Start with WhatsApp + Shopify + Shiprocket + Freshdesk. Add Instagram DM later.
